Refund & Return Policy
We want you to love what you receive. If something isn’t right, here’s how returns and refunds work.
Return window
You may request a return within 7 days of delivery. Items must be unused, unwashed and in their original condition with all tags and packaging intact.
Non-returnable items
For hygiene reasons, innerwear, socks, cosmetics and personal-care products cannot be returned once opened, unless they arrive damaged or defective.
How to start a return
Message us on WhatsApp with your order details and reason for return. Once approved, we’ll arrange a pickup or share a return address.
Refunds
After we receive and inspect your return, refunds are processed to your original payment method within 5–7 business days. UPI and wallet refunds are usually faster than card refunds.
Exchanges
Need a different size or colour? We’ll help you exchange it, subject to availability. Contact us at hello@luucha.shop.