Frequently Asked Questions
Everything you need to know about shopping with Luucha. Still stuck? Message us on WhatsApp any time.
How do I place an order?
Browse any category, tap “Order” on the piece you like, and it opens WhatsApp with your item pre-filled. Send the message and we’ll confirm availability, price and delivery.
Do I need an account to shop?
No. There’s no sign-up and no app. Ordering happens over WhatsApp — you can create an account later if you’d like to save a wishlist.
What payment methods do you accept?
We accept UPI, all major cards, net banking and popular wallets (Google Pay, Paytm, BHIM, RuPay and more) through a secure payment link we share on WhatsApp.
How long does delivery take?
Orders within Kerala usually arrive in 2–4 business days, and the rest of India in 4–7 business days. See our Shipping Policy for details.
Can I return or exchange an item?
Yes — unused items in their original condition can be returned within 7 days of delivery. See our Refund Policy for the full process.
How do I find my size?
Check our Size Chart for measurements across categories. If you’re between sizes, message us on WhatsApp and we’ll advise.
Which areas do you deliver to?
We deliver across Kerala and, following our latest expansion, throughout South India including Tamil Nadu and Karnataka — with more regions being added. Not sure about your area? Just message us on WhatsApp and we’ll confirm.
Are your products genuine and quality checked?
Always. Every item is sourced directly from verified brands and homegrown makers, and each order is hand-inspected and quality-checked before it leaves us. No counterfeits, ever.
Do you offer Cash on Delivery (COD)?
Yes. You can choose Cash on Delivery at checkout as your payment preference, alongside UPI, cards and wallets. We’ll confirm the details with you on WhatsApp before dispatch.
Will I get an invoice for my order?
Yes. For orders paid online, a printable invoice is generated automatically — you can download it and a copy is emailed to you. For WhatsApp Pay / Cash on Delivery, we share your order confirmation directly in chat.
How do I use a coupon or discount code?
At checkout you’ll find a coupon field — enter a valid code and the discount applies to your order summary instantly. Only one code applies per order, and the final total is always confirmed with you on WhatsApp.
How can I track my order or get help?
Since every order runs through WhatsApp, you can simply reply to your order chat for updates or any help. Our team is available to assist with sizing, delivery status, returns and anything else you need.