From Cart to Doorstep: A Luucha Journey
A first-time customer walks through the whole experience, start to finish.
By As told to Luucha
Rahul had never bought clothes over WhatsApp before, so he was a little sceptical. He added two shirts to his cart, half-expecting the process to be clunky.
Instead, his whole order arrived pre-filled in a single message. ‘I just checked it and pressed send,’ he said. ‘Someone replied within minutes to confirm my size and delivery.’
He opted for express delivery and received an invoice by email straight after paying online — a small touch that made the new brand feel trustworthy.
‘It was quicker than any app I’ve used,’ he told us. ‘I think I’m done downloading shopping apps.’ Rahul has since placed three more orders.
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